Guest Experience Lead — Bowling Front Desk (401k)

Triple Shift Entertainment; Anoka (MN); On-site; USD 15,000 - 19,000; Full time

Job summary

Triple Shift Entertainment in Minnesota seeks a Front Desk Attendant to greet guests, manage lane reservations, and provide courteous service to ensure a smooth guest experience.

The role emphasizes cash handling, POS familiarity, and flexibility to work evenings, weekends, and holidays. A positive attitude and strong time management are essential for keeping operations running efficiently.

Qualifications

• Excellence in interpersonal and communication skills.
• Familiar with cash handling and point-of-sales systems.
• Spirit. Flexibility to work varying shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests and direct them with Spirit.
• Show Excellence by maintaining a positive attitude, remaining focused on customer needs.
• Manage the scheduling of bowling lanes and equipment.
• Educate guests on lane availability, pricing, and any ongoing promotions.
• Respect. Assist guests in selecting appropriate equipment, such as shoes.
• Process lane reservations, walk-in requests, and lane assignments.
• Handle cash and electronic payments.
• Answer customer inquiries via phone, email, or in-person.
• Maintain a clean and organized desk area.
• Manage equipment cleaning and organization (i.e., shoes).
• Removes chipped and cracked bowling balls from racks as needed.
• Removes bowling balls from ball return and returns to ball racks.
• Notifies Mechanic or Pinsetter Technician promptly of any mechanical failures.
• Promote an atmosphere of teamwork by assisting co-workers.
• Use Courage to communicates customer concerns and complaints to manager on duty.
• Other duties as assigned.

Skills

Interpersonal

Communication

Cash handling

POS systems

Flexibility

Time management

Job description

Triple Shift Entertainment in Minnesota seeks a Front Desk Attendant to greet guests, manage lane reservations, and provide courteous service to ensure a smooth guest experience.

The role emphasizes cash handling, POS familiarity, and flexibility to work evenings, weekends, and holidays. A positive attitude and strong time management are essential for keeping operations running efficiently.