Guest Services & Front Office Manager

Lone Star Court; Austin (TX); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Lone Star Court in Austin, TX seeks an experienced Front Office & Guest Services Manager to lead daily hotel operations, supervise the front desk and guest relations, and optimize budgeted expenses while elevating guest satisfaction.

The role requires strong leadership, communication, and problem-solving abilities, with a focus on teamwork and operational excellence in a dynamic hospitality setting.

Qualifikationen

• Minimum of 2 years in a hotel leadership position.
• Strong communication and customer service skills.
• Proven ability to manage operations and staff.

Aufgaben

• Plan day-to-day operations of Front Office and Guest Services.
• Monitor service quality and guest relations, ensuring standards.
• Maintain budgeted expenses and manage AR/billing as needed.
• Schedule staff, track labor costs, and ensure service levels.
• Train, motivate, and develop front desk and guest services teams.
• Handle incidents, ensure safety, and lead with example.

Kenntnisse

Verbal communication

Written communication

Time management

Problem-solving

Teamwork

Interpersonal skills

Attention to detail

Organization

Leadership

Ausbildung

High School diploma or equivalent

Tools

MS Office

PMS familiarity

Windows

Cloud apps

Jobbeschreibung

Lone Star Court in Austin, TX seeks an experienced Front Office & Guest Services Manager to lead daily hotel operations, supervise the front desk and guest relations, and optimize budgeted expenses while elevating guest satisfaction.

The role requires strong leadership, communication, and problem-solving abilities, with a focus on teamwork and operational excellence in a dynamic hospitality setting.