Front Office Operations Lead | Guest Experience & Growth

COURTYARD INN - AUSTIN TX; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Courtyard Inn - Austin TX is seeking an Operations Manager to oversee all front desk operations and guest services, guiding staffing, training, performance, and standards from arrival through departure.

You will work closely with hotel leadership to maintain productivity, accuracy, and exceptional service, while supporting hiring, supervision, and daily front office processes in a fast-paced hospitality environment.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and guest experiences.
• Flexible to work shifts, including holidays and weekends.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Leadership

Communication

Problem solving

Organization

Detail oriented

Multitasking

Guest service

Flexibility

Hospitality

Tools

Hotel systems

Reporting tools

Job description

Courtyard Inn - Austin TX is seeking an Operations Manager to oversee all front desk operations and guest services, guiding staffing, training, performance, and standards from arrival through departure.

You will work closely with hotel leadership to maintain productivity, accuracy, and exceptional service, while supporting hiring, supervision, and daily front office processes in a fast-paced hospitality environment.