Hotel Front Office Leader & Guest Experience

Valencia Group; Austin (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Valencia Group in Austin is seeking a Front Office Manager to lead Guest Services and Front Office operations at Lone Star Court.

You will drive service excellence, manage a team, monitor guest relations, and ensure cost controls while partnering with the General Manager on daily operations and strategic initiatives.

This role requires flexible scheduling, including weekends, and a strong focus on training and staff development to uphold Valencia Group's service standards.

Qualifications

• Strong verbal and written communication skills.
• Effective time management and problem-solving abilities.
• Proficiency with Microsoft Office, Windows, cloud apps, and Property Management Systems.
• Ability to lead a team and maintain attention to detail.
• Commitment to outstanding guest service and professional standards.

Responsibilities

• Plan day-to-day operations of Front Office and Guest Service.
• Motivate and develop associates; foster teamwork and clear communication.
• Monitor guest service functions and uphold service standards.
• Maintain Front Office and Guest Service budgeted expenses.
• Assist front desk with check-ins/outs and process invoices.
• Oversee special guest programs and branded initiatives.
• Prepare reports and participate in AR/billing activities.
• Schedule staff and manage labor costs to meet budgets.
• Be on call 24/7 for emergencies and weekend coverage.
• Train and coach Front Office and Guest Services staff.

Skills

Communication skills

Time management

PMS familiarity

Team leadership

Guest service

Job description

Valencia Group in Austin is seeking a Front Office Manager to lead Guest Services and Front Office operations at Lone Star Court.

You will drive service excellence, manage a team, monitor guest relations, and ensure cost controls while partnering with the General Manager on daily operations and strategic initiatives.

This role requires flexible scheduling, including weekends, and a strong focus on training and staff development to uphold Valencia Group's service standards.