Front Office Manager — Lead Guest Experience & Team

Dimension Hospitality Group; Lubbock (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Dimension Hospitality Group in Texas is seeking a results-driven Front Office Manager to lead daily front desk operations and guest services. You will supervise staff, train teams, and ensure accurate check-in/out, reservations, and billing while upholding brand standards.

You will collaborate with housekeeping, engineering, and hotel leadership to sustain a welcoming, efficient environment and deliver exceptional guest experiences.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership and problem solving skills.
• Organized, dependable and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Front office leadership

Staff supervision

Communication

Guest service

Hospitality

Problem solving

Tools

Hotel PMS

Reservation system

Billing systems

Job description

Dimension Hospitality Group in Texas is seeking a results-driven Front Office Manager to lead daily front desk operations and guest services. You will supervise staff, train teams, and ensure accurate check-in/out, reservations, and billing while upholding brand standards.

You will collaborate with housekeeping, engineering, and hotel leadership to sustain a welcoming, efficient environment and deliver exceptional guest experiences.