Front Desk Manager: Lead Guest Service & Hotel Ops

White Lodging; Austin (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Paid parental leave

DailyPay

401(k) with company match

Paid time off with rollover

Tuition reimbursement

Discounts on rooms, dining, travel

Growth opportunities across properties

Job summary

White Lodging in Austin is seeking a Front Desk Manager to lead daily front office operations, coaching front desk agents and supervisors to deliver exceptional guest service and maintain smooth shift transitions.

You will drive hiring plans, oversee scheduling and payroll, and partner with hotel leadership to execute brand standards. This on-site role offers growth opportunities across White Lodging's multi-property portfolio in your market.

Qualifications

• Previous front desk leadership experience in upscale or branded hotels.
• Proven guest service and problem-solving skills.
• Experience coaching front desk staff and supervisors.

Responsibilities

• Lead daily front office operations across all shifts.
• Coach and develop front desk agents and supervisors.
• Oversee hiring plans and interview hourly associates.
• Act as guest service ambassador and maintain service standards.
• Handle financial reporting, payroll, and scheduling as needed.

Skills

Front Office Leadership

Guest Service Excellence

Coaching and Development

Shift Management

PMS Proficiency

Tools

Opera PMS

MS Excel

Front Desk Software

Job description

White Lodging in Austin is seeking a Front Desk Manager to lead daily front office operations, coaching front desk agents and supervisors to deliver exceptional guest service and maintain smooth shift transitions.

You will drive hiring plans, oversee scheduling and payroll, and partner with hotel leadership to execute brand standards. This on-site role offers growth opportunities across White Lodging's multi-property portfolio in your market.