Front Office Manager - Guest Experience & Ops Lead

Island Hospitality Management, LLC.; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

401(k) Retirement plan with company匹

Paid Sick and Vacation Time

Employee Assistance Program

Wellness programs

Employee discounts

Bonus program

Job summary

Island Hospitality Management, LLC. is seeking a Front Office Manager in Austin, TX to oversee front desk operations, guest satisfaction, and product quality. The role may require flexible scheduling to meet hotel needs and maintain service excellence.

The position emphasizes leadership, staffing, and crossdepartment collaboration to ensure seamless guest experiences and efficient front office performance.

Qualifications

• Proficient in operating hotel property management systems (PMS).
• Ability to multitask, prioritize and manage time effectively.
• Highly motivated team player with initiative and a results focus.
• Capable of solving problems and making quick decisions in the workplace.
• Ability to work well under stress while maintaining guest service standards.
• Be readily available and approachable for guests, delivering excellent service.
• Valid Driver's License is preferred.

Responsibilities

• Ensure departments meet or exceed guests' service expectations.
• Prepare team schedules aligned with budgets and forecasts.
• Train staff in financial controls for cash, vouchers, inventories, and receivables and ensure compliance.
• Recommend local attractions and dining to guests.
• Inform guests of all hotel services and amenities.
• Manage HR functions including recruiting, onboarding, performance evaluations, training, and discipline.
• Collaborate with other departments to communicate maintenance requests and ensure clean, functional rooms at check-in.
• Monitor daily bookings and coordinate with front desk when the hotel is oversold.

Skills

PMS systems

multitask

team player

problem solving

stress management

guest service

valid drivers license

Job description

Island Hospitality Management, LLC. is seeking a Front Office Manager in Austin, TX to oversee front desk operations, guest satisfaction, and product quality. The role may require flexible scheduling to meet hotel needs and maintain service excellence.

The position emphasizes leadership, staffing, and crossdepartment collaboration to ensure seamless guest experiences and efficient front office performance.