Front Office Ops Leader – Guest Experience

DR HOTEL EMPLOYEE LEASING LLC; Austin (TX); On-site; USD 58,000 - 60,000; Full time

Job summary

DR HOTEL EMPLOYEE LEASING LLC seeks an Operations Manager for the Courtyard Austin Parmer. You will oversee front desk operations and guest service, ensuring a welcoming, efficient experience from check-in to departure.

Lead staff, train teams, manage scheduling, and uphold brand standards. Strong communication, leadership, and problem-solving skills are essential to maintain high service levels in a fast-paced hotel environment.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

Skills

Front office leadership

Communication

Leadership

Problem solving

Organized

Detail oriented

Multitasking

Hospitality

Job description

DR HOTEL EMPLOYEE LEASING LLC seeks an Operations Manager for the Courtyard Austin Parmer. You will oversee front desk operations and guest service, ensuring a welcoming, efficient experience from check-in to departure.

Lead staff, train teams, manage scheduling, and uphold brand standards. Strong communication, leadership, and problem-solving skills are essential to maintain high service levels in a fast-paced hotel environment.