Head of Overnight Guest Services

Highgate; New York (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Educational opportunities / Tuition Re

Job summary

Highgate Hotels in New York seeks a Front Office Manager to lead Guest Services, Concierge and related staff with a focus on superior service and revenue optimization.

The role requires strong supervisory experience, exceptional customer service, and proficiency in Windows and Microsoft Office. You will coordinate staffing, policy adherence and daily operations to ensure guest satisfaction and efficiency.

Qualifications

• Must have 5+ years in a hotel or related field, or equivalent education/experience.
• Supervisory experience required; ability to lead a guest services team.
• Strong customer service skills with professional communication.

Responsibilities

• Respond to guest requests, problems or complaints with courtesy and follow up for satisfaction.
• Coach and discipline Guest Services staff according to SOPs.
• Maximize room revenue and occupancy through daily rate and status review.
• Prepare staff schedules and payroll data in a timely manner.
• Maintain front desk systems, cash handling and policies.

Skills

Customer service

Supervisory experience

Communication skills

Multitasking

Team leadership

Attention to detail

Hospitality operations

Windows

Microsoft Office

Education

2-year degree + 3+ years experience

4-year degree + 1 year experience

Tools

Windows

Microsoft Office

Job description

Highgate Hotels in New York seeks a Front Office Manager to lead Guest Services, Concierge and related staff with a focus on superior service and revenue optimization.

The role requires strong supervisory experience, exceptional customer service, and proficiency in Windows and Microsoft Office. You will coordinate staffing, policy adherence and daily operations to ensure guest satisfaction and efficiency.