Front Office & Guest Services Leader

Highgate Hotels L.P.; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Job summary

Highgate Hotels L.P. is seeking a Front Office Manager to oversee Guest Services, Concierge, and Uniformed Services/Transportation, ensuring attentive, courteous service and maximized revenue during guests' stays.

The Bellevue property blends historic prestige with modern hospitality, offering a dynamic leadership opportunity within a renowned portfolio. The role requires strong leadership, customer service excellence, and proficiency with Windows/Office, along with the ability to manage

Qualifications

• At least 5 years of progressive hotel-related experience; or a 2-year college degree with 3+ years, or a 4-year degree with 1+ year related experience.
• Supervisory experience required.
• Exceptional customer service skills.
• Proficient in Windows and Microsoft Office.
• Able to work long hours as required.
• Maintain a warm, friendly demeanor and strong communication.

Responsibilities

• Respond to guest requests, problems, and complaints at the Front Desk or Reservations with courtesy and efficiency.
• Coach and discipline Guest Services staff per Highgate SOPs.
• Support scheduling, payroll, and training for Guest Services personnel.
• Maximize room revenue and occupancy through daily status reviews and rate variance analysis.
• Participate in daily/monthly Rooms Merchandizing meetings and MOD coverage.

Skills

Customer Service

Windows & Office

Communication

Multitasking

Leadership

Education

Two-year college degree

Four-year college degree

Job description

Highgate Hotels L.P. is seeking a Front Office Manager to oversee Guest Services, Concierge, and Uniformed Services/Transportation, ensuring attentive, courteous service and maximized revenue during guests' stays.

The Bellevue property blends historic prestige with modern hospitality, offering a dynamic leadership opportunity within a renowned portfolio. The role requires strong leadership, customer service excellence, and proficiency with Windows/Office, along with the ability to manage