Guest Services Concierge - Front Desk

Highgate; Montgomeryville (Montgomery County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer匹配

Job summary

Highgate Hotels at Courtyard Montgomeryville in North Wales, PA seeks a Front Office Agent to deliver attentive, courteous service from check-in to checkout while maximizing room revenue and occupancy.

The role requires strong guest service skills, familiarity with front desk systems, cash handling, and knowledge of promotions. College coursework helpful; high school diploma required; prior hotel experience preferred.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Skills

Customer Service

Multitasking

Communication

Cash Handling

Teamwork

Education

High School diploma or equivalent

Tools

Front Desk software

Job description

Highgate Hotels at Courtyard Montgomeryville in North Wales, PA seeks a Front Office Agent to deliver attentive, courteous service from check-in to checkout while maximizing room revenue and occupancy.

The role requires strong guest service skills, familiarity with front desk systems, cash handling, and knowledge of promotions. College coursework helpful; high school diploma required; prior hotel experience preferred.