Guest Experience Front Desk Agent

Highgate; North Wales (Montgomery County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

401(k) Retirement Plan

Tuition reimbursement

Job summary

Highgate Hotels seeks a Front Office Agent to greet guests, handle check-ins/check-outs, and provide courteous service while maximizing room revenue and occupancy. The role requires strong communication, a friendly demeanor, and the ability to multitask in a fast-paced hospitality environment.

The position is full-time and on-site at Courtyard Montgomeryville, North Wales, PA, with responsibilities including guest inquiries, promotions, and proper use of the front desk system.

Qualifications

• High School diploma or equivalent.
• College coursework helpful.
• Computer experience required.
• Experience in a hotel or related field preferred.
• Must be able to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Assist guests with safe deposit boxes.

Skills

Customer service

Communication

Multitasking

Attentive service

Education

High School diploma

College coursework

Tools

Computer

Job description

Highgate Hotels seeks a Front Office Agent to greet guests, handle check-ins/check-outs, and provide courteous service while maximizing room revenue and occupancy. The role requires strong communication, a friendly demeanor, and the ability to multitask in a fast-paced hospitality environment.

The position is full-time and on-site at Courtyard Montgomeryville, North Wales, PA, with responsibilities including guest inquiries, promotions, and proper use of the front desk system.