Guest Services Front Desk Specialist

Guest Services, Inc.; New York (NY); Sur place; USD 22 000 - 31 000; Plein temps

Résumé du poste

Guest Services, Inc. in New York, NY seeks a Front Desk Agent to perform desk attendant duties including checking guests and vendors in and out, handling reservations, and operating the switchboard.

The role requires strong customer service skills and prior front desk experience is preferred. The position involves coordinating with housekeeping, managing guest charges, and providing a welcoming, professional environment in a busy hospitality setting.

Qualifications

• High School Diploma preferred; minimum 16 years of age.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and multitasking.
• Computer proficiency.
• Interacting with a wide variety of people; ability to organize priorities; learn and develop new skills; problem solve.
• Arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and communications skills.

Responsabilités

• Provide administrative, reception and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic; sign in customers as needed; greet customers.
• Register and assign rooms to guests.
• Provide quotes for room rates and up-sell when possible.
• Coordinate Front Desk and Housekeeping activities.
• Verify charges and credits posted to guest folios; collect payments.
• Balance cash and cash equivalents at start/end of each shift.
• Respond to guest inquiries and resolve complaints within authority.
• Maintain awareness of safety issues and report to management.

Connaissances

Excellent interpersonal skills

Customer service

Multitasking

Telephone communications

Problem solving

Organizational skills

Formation

High School Diploma

Outils

Reservations system

POS system

Description du poste

Guest Services, Inc. in New York, NY seeks a Front Desk Agent to perform desk attendant duties including checking guests and vendors in and out, handling reservations, and operating the switchboard.

The role requires strong customer service skills and prior front desk experience is preferred. The position involves coordinating with housekeeping, managing guest charges, and providing a welcoming, professional environment in a busy hospitality setting.