Front Desk & Guest Services Specialist

Guest Services Inc; United States; On-site; USD 22,000 - 31,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent to handle guest check-in/check-out, reservations and switchboard duties with a focus on outstanding service. The role requires standing for an 8-hour shift and delivering friendly, efficient support to guests and vendors.

The ideal candidate has a high school diploma, strong communication skills and the ability to multitask while maintaining accuracy in handling payments and room assignments.

Qualifications

• High School Diploma required; some advanced studies preferred.
• Strong customer service and receptionist abilities are essential.
• Ability to handle reservations, payments and guest inquiries with accuracy.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity and general guest information.
• Register and assign rooms using the reservation system.
• Assist in coordinating Front Desk with Housekeeping.
• Ensure charges are posted correctly and accept payments.
• Stand for the full shift and maintain a professional, welcoming demeanor.

Skills

Customer service

Interpersonal skills

Multitasking

Typing

Cash handling

Education

High School Diploma

Some advanced studies preferred

Tools

Reservations system

POS system

Office equipment

Computer proficiency

Job description

Guest Services, Inc. is seeking a Front Desk Agent to handle guest check-in/check-out, reservations and switchboard duties with a focus on outstanding service. The role requires standing for an 8-hour shift and delivering friendly, efficient support to guests and vendors.

The ideal candidate has a high school diploma, strong communication skills and the ability to multitask while maintaining accuracy in handling payments and room assignments.