Guest Services Agent & Reservations Specialist

guestservices; New York (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Guest Services in New York seeks a Front Desk Agent to check guests and vendors in and out, manage reservations, and operate the switchboard with a welcoming, service-oriented approach.

The role requires standing for an 8-hour shift, strong customer service skills, and proficiency with a reservation system and basic office tasks. You will assist with room assignments, quotes, and coordinating with Housekeeping while maintaining accurate folio charges and payments.

Qualifications

• HS diploma required or similar education.
• Typing, filing, and basic office tasks preferred.
• Ability to multitask and provide excellent guest service.

Responsibilities

• Check guests and vendors in and out and manage reservations.
• Sign in customers and greet them in a welcoming manner.
• Register and assign rooms using the reservation system.
• Balance cash and process payments; verify charges on folios.
• Respond to guest inquiries and resolve issues within authority.

Skills

Customer service

Typing

Multitasking

Cash handling

Phone etiquette

Education

High School Diploma

Tools

Reservation system

POS system

Computer proficiency

Job description

Guest Services in New York seeks a Front Desk Agent to check guests and vendors in and out, manage reservations, and operate the switchboard with a welcoming, service-oriented approach.

The role requires standing for an 8-hour shift, strong customer service skills, and proficiency with a reservation system and basic office tasks. You will assist with room assignments, quotes, and coordinating with Housekeeping while maintaining accurate folio charges and payments.