Guest Services Front Desk Specialist

Westmont Hospitality Group; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Westmont Hospitality Group is seeking an attentive Front Desk Associate to welcome guests, manage check-in/check-out, and handle billing accurately. The role requires a courteous demeanor, clear English communication, and the ability to operate a hotel computer system.

Responsibilities include processing registrations, posting charges, handling payments, and answering guest inquiries. A high school diploma is preferred, with hospitality experience welcomed but not required.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Front Desk experience from 6 months to 2 years, but not required.
• Ability to use a calculator for moderately complex calculations.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Greet guests with a friendly welcome and assist with check-in and check-out.
• Complete the registration process in the computer system and assign rooms based on guest needs.
• Verify credit cards for authorization and handle cash, vouchers, or other payment forms.
• Post charges to guest accounts and manage house accounts.
• Answer phone calls and relay messages to guests clearly.
• Resolve guest issues or escalate to a supervisor when needed.
• Keep front desk and service areas neat and presentable.
• Assist other front desk personnel as needed and perform related duties.

Skills

Customer service

English communication

Mathematical calculations

Patience and diplomacy

Education

High school diploma

Job description

Westmont Hospitality Group is seeking an attentive Front Desk Associate to welcome guests, manage check-in/check-out, and handle billing accurately. The role requires a courteous demeanor, clear English communication, and the ability to operate a hotel computer system.

Responsibilities include processing registrations, posting charges, handling payments, and answering guest inquiries. A high school diploma is preferred, with hospitality experience welcomed but not required.