Front Desk Associate

Athena Hospitality Group; Jackson (MS); On-site; USD 19,286 - 26,174; Full time

Job summary

Athena Hospitality Group seeks a friendly Front Desk Associate to deliver outstanding guest service at our property in the United States. You will handle check-ins/check-outs, answer inquiries, and ensure a welcoming atmosphere for all guests.

The role requires strong communication, multitasking, and computer skills, with a focus on accurate records and collaborative teamwork to maintain guest satisfaction.

Qualifications

• High school diploma or equivalent; hospitality education is a plus.
• Experience in customer service, preferably in the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using hotel management software.
• Excellent problem-solving and attention to detail.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage guest check-in and check-out processes efficiently.
• Answer phone calls and respond to inquiries regarding hotel services and reservations.
• Handle guest requests and complaints in a timely and professional manner.
• Maintain accurate records of guest information and transactions.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Process payments and manage cash handling procedures.
• Provide information about local attractions, dining options, and hotel amenities.
• Assist with administrative tasks as needed.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

We are seeking a friendly and professional Front Desk Associate to join our hotel team. The ideal candidate will be responsible for providing exceptional customer service, managing guest check‑ins and check‑outs, and ensuring a welcoming atmosphere for all guests.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor
• Manage guest check‑in and check‑out processes efficiently
• Answer phone calls and respond to inquiries regarding hotel services and reservations
• Handle guest requests and complaints in a timely and professional manner
• Maintain accurate records of guest information and transactions
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
• Process payments and manage cash handling procedures
• Provide information about local attractions, dining options, and hotel amenities
• Assist with administrative tasks as needed

Skills and Qualifications

• High school diploma or equivalent; additional education in hospitality is a plus
• Previous experience in a customer service role, preferably in the hospitality industry
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast‑paced environment
• Proficient in using computer systems and hotel management software
• Excellent problem‑solving skills and attention to detail
• A positive attitude and a commitment to providing outstanding guest service

We are an equal opportunity employer and welcome applications from all qualified individuals.