Evening Front Desk Agent, Guest Experience Pro

Westmont Hospitality Group; Indialantic (FL); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Westmont Hospitality Group in Indialantic, FL is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out using our property management system. You will handle reservations, respond to inquiries, and coordinate with housekeeping and maintenance to ensure a smooth guest experience.

The ideal candidate has a high school diploma, customer service experience, strong communication skills, and the ability to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably in hospitality/front desk.
• Basic computer skills and familiarity with PMS or reservation software.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours including evenings, weekends and holidays.
• Experience with Opera/Maestro or similar PMS is preferred.
• Multilingual abilities and hospitality training are a plus.

Responsabilités

• Greet and welcome guests in a professional manner.
• Manage check-in/check-out using the PMS.
• Handle reservations, cancellations, and modifications accurately.
• Respond to guest inquiries via in-person, phone or email.
• Resolve complaints with empathy and professionalism.
• Maintain accurate guest account records and processing payments.
• Coordinate with housekeeping and other departments to ensure readiness.
• Keep front desk area clean, organized and stocked.
• Adhere to hotel policies and safety regulations.

Connaissances

Customer service

Communication

Interpersonal skills

Problem solving

Flexibility

Formation

High school diploma

Hospitality/customer service cert

Outils

Opera/Maestro PMS

Reservation software

Description du poste

Westmont Hospitality Group in Indialantic, FL is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out using our property management system. You will handle reservations, respond to inquiries, and coordinate with housekeeping and maintenance to ensure a smooth guest experience.

The ideal candidate has a high school diploma, customer service experience, strong communication skills, and the ability to work evenings, weekends, and holidays.