Front Desk Guest Experience Specialist

Western States Lodging and Management; Overland Park (KS); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) with 4% company match

Hotel discounts at properties

Medical, Dental, Vision insurance + HS

PTO and Vacation benefits

Job summary

Western States Lodging & Management is seeking a Guest Services Representative to warmly welcome guests from check-in to checkout. You will handle registrations, room assignments, and payments while delivering a personalized experience and ensuring guest satisfaction.

Responsibilities include answering inquiries, sharing information on amenities and local attractions, and supporting pre-registration and reservations. A customer-focused, detail-oriented approach is essential.

Qualifications

• High school diploma or equivalent required.
• 0–1 year of hospitality or customer service experience preferred.
• Excellent customer service and interpersonal skills.
• Friendly, professional, and welcoming communication style.
• Clear verbal and written communication skills.
• Basic computer skills and ability to learn hotel PMS and payment-processing systems.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Assist guests with check-in/check-out, register guests, assign rooms, issue keys, process payments.
• Accommodate special requests to create a personalized guest experience.
• Answer phone calls and respond to guest questions and requests promptly.
• Provide information about hotel amenities, services, promotions, and local attractions.
• Assist with pre-registration and reservation blocking when needed.
• Handle guest concerns professionally and elevate issues to leadership when needed.
• Follow cash handling, credit, and check-cashing policies.
• Complete front desk checklists and daily responsibilities accurately.
• Audit group guest accounts for accurate charges and postings.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Education

High school diploma or equivalent

Tools

Property-management systems

Payment-processing systems

Job description

Western States Lodging & Management is seeking a Guest Services Representative to warmly welcome guests from check-in to checkout. You will handle registrations, room assignments, and payments while delivering a personalized experience and ensuring guest satisfaction.

Responsibilities include answering inquiries, sharing information on amenities and local attractions, and supporting pre-registration and reservations. A customer-focused, detail-oriented approach is essential.