2nd Shift Front Desk Concierge

Westmont Group; Independence Township (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Westmont Group seeks a 2nd Shift Front Desk Agent to greet guests, register them, and manage guest accounts to ensure an exceptional stay. The role requires friendly, clear communication, accurate data entry, and reliable cash handling in a hotel front desk environment.

The position operates within a 2nd shift schedule; duties include using the computer system for check-in/check-out, resolving guest concerns, and providing local information while maintaining high service standards.

Qualifications

• High school diploma preferred.
• Hospitality experience preferred but not required.
• Strong communication and numerical skills.
• Ability to read, listen and communicate effectively in English.

Responsibilities

• Greet guests warmly and register them using the computer system.
• Input guest information, confirm details and assign rooms.
• Process payments and balance cash transactions.
• Answer phone calls and relay messages.
• Resolve guest issues following established guidelines.
• Maintain a neat and secure front desk area.
• Follow all safety and security procedures.

Skills

Customer service

English proficiency

Cash handling

Office computer skills

Education

High school diploma

Job description

Westmont Group seeks a 2nd Shift Front Desk Agent to greet guests, register them, and manage guest accounts to ensure an exceptional stay. The role requires friendly, clear communication, accurate data entry, and reliable cash handling in a hotel front desk environment.

The position operates within a 2nd shift schedule; duties include using the computer system for check-in/check-out, resolving guest concerns, and providing local information while maintaining high service standards.