Guest Experience Specialist — Front Desk

JL Hospitality Management, LLC; Anchorage (AK); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision coverage

Life Insurance

Paid personal time off

401K Retirement Plan

Discounted room rates

A FUN PLACE TO WORK

Access to voluntary benefits

Zusammenfassung

JL Hospitality Management, LLC is seeking a hotel front desk assistant to greet and register guests, manage the checkout process, and resolve guest challenges throughout their stay. You will upsell hotel services and promote amenities to enhance guest experiences.

The position requires strong English communication, a friendly demeanor, and the ability to handle payments and inquiries efficiently while maintaining a hospitable service atmosphere.

Qualifikationen

• Experience in guest services or front desk operations.
• Strong communication and interpersonal skills.
• Ability to handle guest inquiries and resolve issues effectively.

Aufgaben

• Greet and register guests, ensuring accurate information and room assignment.
• Assist guests with check-out and payment processing.
• Promote hotel services and upsell products and amenities.
• Respond to guest requests and resolve issues promptly and professionally.
• Provide information about outlets, hours, events, and VIP programs.

Kenntnisse

Customer service

Communication

Problem solving

English proficiency

Computer skills

Tools

POS system

Jobbeschreibung

JL Hospitality Management, LLC is seeking a hotel front desk assistant to greet and register guests, manage the checkout process, and resolve guest challenges throughout their stay. You will upsell hotel services and promote amenities to enhance guest experiences.

The position requires strong English communication, a friendly demeanor, and the ability to handle payments and inquiries efficiently while maintaining a hospitable service atmosphere.