Front Office Operations Lead - Guest Experience

Hyatt Regency; Honolulu (HI); On-site; USD 64,000 - 81,000; Full time

Benefits offered by this job

Tuition, Fitness, and Wellbeing Reimb.

Cell Phone and Dry-Cleaning Reimb.

Discounted Parking

Medical, Dental, Vision, Flex Spending

Roth IRA and 401(K) after eligibility

Discounted Stock Purchase Options

Paid Sick, Vacation, Holiday and 3 PTO

Paid Family Bonding Time and Adoption

Free and discounted room nights world‑

Employee Assistance Program

PerkSpot discounts

Job summary

Hyatt Regency Waikiki Beach Resort and Spa is seeking an Operations Assistant Manager - Front Office to lead the Front Office and PBX operations within the Rooms team. The role includes overseeing daily activities, staff development, and scheduling, with a focus on guest satisfaction and upholding Hyatt's values.

The successful candidate will coordinate with other departments, engage colleagues, and drive service excellence in a fast-paced hotel environment.

Qualifications

• Progressive hotel Rooms Management experience.
• Refined verbal and written communication skills.
• Must possess strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator.
• Proficient in Microsoft Word, Excel, Opera, Kronos, Saflok and Zingle.
• Excellent organizational, interpersonal and administrative skills.
• Experience with Collective Bargaining Agreements is a plus.
• Hotel/Hospitality degree an asset.
• Service-oriented style with professional presentation skills.

Responsibilities

• Oversee Front Office and PBX areas.
• Involved in training, staff development and scheduling.
• Promote guest satisfaction and uphold Hyatt's values.
• Interact effectively with guests, other departments and team members.

Skills

Front Office Management

Guest service excellence

Communication skills

Staff training

Organizational skills

Customer service

Education

Hotel/Hospitality degree

Tools

Opera

Kronos

Saflok

Zingle

Job description

Hyatt Regency Waikiki Beach Resort and Spa is seeking an Operations Assistant Manager - Front Office to lead the Front Office and PBX operations within the Rooms team. The role includes overseeing daily activities, staff development, and scheduling, with a focus on guest satisfaction and upholding Hyatt's values.

The successful candidate will coordinate with other departments, engage colleagues, and drive service excellence in a fast-paced hotel environment.