Guest Experience Lead, Resort Front Desk

Roberts Resorts & Communities; Spring Hills (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employer-paid life insurance

Flexible voluntary coverages

80 hours PTO + 11 holidays

401(k) with 3% match

Complimentary resort stay

Job summary

Roberts Resorts & Communities is hiring a Front Desk Associate to be the first point of contact for guests. You will manage check-ins/outs, reservations, inquiries, and front desk operations.

The role requires strong customer service, communication, and multitasking abilities, along with proficiency in property management software and MS Office. A friendly, professional demeanor is essential for creating a welcoming environment.

Qualifications

• Customer service experience is preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent attention to detail with payments and records.
• Adaptability to guest needs with a positive attitude.
• Solid problem-solving and resolution skills.
• Organizational skills to maintain files and schedules.
• Proficient with computer systems and office software.
• Friendly, professional demeanor and team player.

Responsibilities

• Manage check-in and check-out procedures for guests.
• Handle reservations and respond to inquiries.
• Provide excellent customer service at the front desk.
• Use Rent Manager and Camp Spot platforms for payments.
• Communicate with residents and guests via email and chat.
• Maintain organized front desk files and reports.
• Coordinate with maintenance to address guest concerns.
• Assist with mail, packages, and office supplies.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Problem-solving

Organization

Computer proficiency

Positive attitude

Education

High school diploma or equivalent

Tools

Property management software

Microsoft Office

Job description

Roberts Resorts & Communities is hiring a Front Desk Associate to be the first point of contact for guests. You will manage check-ins/outs, reservations, inquiries, and front desk operations.

The role requires strong customer service, communication, and multitasking abilities, along with proficiency in property management software and MS Office. A friendly, professional demeanor is essential for creating a welcoming environment.