Resort Rentals & Guest Services Coordinator

Village Camp; Apache Junction (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Complimentary stay at one of our resor

Inclusive community

Job summary

Roberts Resorts & Communities is seeking a guest-focused professional to manage reservations, check-ins, and guest services for company-owned and resident rentals. You will supervise housekeeping and coordinate front desk operations to ensure a seamless guest experience.

Ideal candidates will have strong communication, organizational skills, and the ability to resolve guest issues quickly. This role emphasizes guest satisfaction, local knowledge, and reliable teamwork in a fast-paced environment.

Qualifications

• High school diploma or GED and 1–2 years related experience.
• Ability to read basic words and numbers; print and speak simple sentences.
• Oral and written communication skills; time management.

Responsibilities

• Provide outstanding customer service to guests and residents.
• Take reservations for company-owned and private rentals; check-in guests.
• Review contracts with renters and owners as needed.
• Train team members and assist front desk operations as needed.
• Address issues in rental units requiring repairs or maintenance.
• Maintain proper files on Resident Rentals and RR Rental Units.
• Answer phones and respond to guest questions; assist where possible.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Local knowledge

Education

High school diploma or GED

1–2 years experience

Tools

QuickBooks

Word

Outlook

Campspot

Rent Manager

Job description

Roberts Resorts & Communities is seeking a guest-focused professional to manage reservations, check-ins, and guest services for company-owned and resident rentals. You will supervise housekeeping and coordinate front desk operations to ensure a seamless guest experience.

Ideal candidates will have strong communication, organizational skills, and the ability to resolve guest issues quickly. This role emphasizes guest satisfaction, local knowledge, and reliable teamwork in a fast-paced environment.