Part-Time Front Desk Agent — Guest Services

Guest Services; City of Peekskill (NY); In loco; USD 22.000 - 31.000; Tempo pieno

Descrizione del lavoro

Guest Services in the United States is seeking a Front Desk Agent to handle guest check-in/out, reservations, and switchboard duties with a focus on exceptional service. Strong customer service and clerical skills are essential to manage daily tasks efficiently.

The role requires accurate payment handling, room assignment, and the ability to coordinate with housekeeping while delivering a welcoming guest experience. Flexibility and professionalism are expected in a fast-paced environment.

Competenze

• High School Diploma preferred.
• Minimum of at least 16 years of age.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency.

Mansioni

• Check guests in and out and manage reservations and switchboard operations.
• Register and assign rooms to guests and provide quotes for room rates.
• Balance cash and process payments; ensure charges and credits are posted correctly.
• Respond to guest inquiries and resolve complaints within authority or escalate to management.
• Maintain safety awareness and coordinate with housekeeping as needed.

Conoscenze

Customer service

Communication

Multi-tasking

Typing

Phone coordination

Formazione

High School Diploma

Strumenti

Reservations system

POS system

Cash register

Descrizione del lavoro

Guest Services in the United States is seeking a Front Desk Agent to handle guest check-in/out, reservations, and switchboard duties with a focus on exceptional service. Strong customer service and clerical skills are essential to manage daily tasks efficiently.

The role requires accurate payment handling, room assignment, and the ability to coordinate with housekeeping while delivering a welcoming guest experience. Flexibility and professionalism are expected in a fast-paced environment.