Guest Services Front Desk Specialist

Sunridge Hotel Group; Broomfield (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Sunridge Hotel Group is seeking a front desk associate to warmly greet guests, register arrivals, and assign rooms while ensuring privacy and security of guest records. You will handle calls, messages, and basic inquiries, contributing to a smooth check-in experience.

The role requires attentiveness, strong customer service, and the ability to work as part of a team in a fast-paced environment, with Marriott experience preferred.

Qualifications

• Ability to greet, check-in and assign rooms to guests
• Maintain confidentiality of guest records and transactions
• Readiness to handle guest requests and complaints promptly and professionally

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle guest records with integrity and confidentiality.
• Address guest requests and complaints promptly and effectively.
• Answer and route calls; take accurate messages.
• Manage cash drawer contents during shift.
• Maintain accurate records of registrations, reservations and cash flows.

Skills

Problem Solving

Customer Service

Team Work

Adaptability

Attendance/Punctuality

Dependability

Initiative

Planning/Organizing

Education

1-3 months related experience or training

Job description

Sunridge Hotel Group is seeking a front desk associate to warmly greet guests, register arrivals, and assign rooms while ensuring privacy and security of guest records. You will handle calls, messages, and basic inquiries, contributing to a smooth check-in experience.

The role requires attentiveness, strong customer service, and the ability to work as part of a team in a fast-paced environment, with Marriott experience preferred.