Front Desk Guest Experience Specialist

Sunridge Hotel Group; Phoenix (AZ); On-site; USD 18,000 - 26,000; Full time

Job summary

Sunridge Hotel Group is seeking a Front Desk/Guest Service Agent Relief in Phoenix, AZ. You will greet guests, register rooms, answer calls, handle cash, and help ensure a clean, welcoming lobby and front desk area.

The role requires strong customer service, integrity, and the ability to adapt to seasonal scheduling. No supervisory responsibilities; on-site work with moderate pace and guest-focused tasks.

Qualifications

• Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle guest records with confidentiality.
• Address guest requests and resolve complaints promptly.
• Answer calls and route messages accurately.
• Manage cash drawer contents and shift transactions.
• Maintain accurate guest and registration records.
• Assist with wake-up calls and hotel services inquiries.
• Keep front desk and lobby areas clean and organized.

Skills

Customer Service

Problem Solving

Team Work

Diversity

Organizational Support

Adaptability

Attendance/Punctuality

Dependability

Initiative

Planning/Organizing

Professionalism

Quality

Quantity

Safety and Security

Education

Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Job description

Sunridge Hotel Group is seeking a Front Desk/Guest Service Agent Relief in Phoenix, AZ. You will greet guests, register rooms, answer calls, handle cash, and help ensure a clean, welcoming lobby and front desk area.

The role requires strong customer service, integrity, and the ability to adapt to seasonal scheduling. No supervisory responsibilities; on-site work with moderate pace and guest-focused tasks.