PM Front Desk & Guest Experience Pro

Sunridge Hotel Group; Thatcher (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Sunridge Hotel Group is seeking a Front Desk/Guest Service Agent for the 3pm-11pm PM shift. You will greet and register guests, assign rooms, and handle guest requests with courtesy and efficiency.

You will manage cash, maintain accurate records, and assist with wake-up calls and hotel services inquiries. The role requires teamwork and a customer-first mindset in a dynamic hotel environment.

Qualifications

• Customer service skills with a friendly, professional demeanor.
• Ability to communicate clearly and handle guest inquiries.
• Maintain accuracy in records and cash handling.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Handles confidential guest information with integrity.
• Responds to guest requests and complaints promptly.
• Answers and routes calls; takes messages accurately.
• Manages cash drawer contents and transactional accuracy.
• Maintains logs and records for registrations and reservations.
• Assists with wake-up calls and hotel services inquiries.
• Keeps front desk and lobby areas clean and organized.
• Performs laundry and supports continental breakfast as needed.
• Performs other duties as assigned.

Skills

Customer service

Teamwork

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

Sunridge Hotel Group is seeking a Front Desk/Guest Service Agent for the 3pm-11pm PM shift. You will greet and register guests, assign rooms, and handle guest requests with courtesy and efficiency.

You will manage cash, maintain accurate records, and assist with wake-up calls and hotel services inquiries. The role requires teamwork and a customer-first mindset in a dynamic hotel environment.