Guest Services & Reservations Specialist

careers-sagehospitality; Boulder (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Sage Hospitality is seeking a front desk associate to greet guests, handle reservations, and provide accurate information and courteous service. You will manage check-ins/outs, process payments, and respond to inquiries with a professional demeanor in a fast-paced hotel environment.

Strong English communication, cash handling experience, and the ability to multitask are essential to ensure guest satisfaction and smooth operations at the front desk.

Qualifications

• High school diploma or equivalent is required.
• Cash handling and point-of-sale familiarity are expected.
• Strong customer service skills and English fluency are required.
• Ability to stay organized and manage multiple tasks calmly.
• Professional communication with guests and colleagues is essential.

Responsibilities

• Greets guests and completes check-in procedures using manual and computerized methods.
• Facilitates check-out and closes guest accounts following standard procedures.
• Alters and posts cash, receipts, and guest charges accurately at the front desk.
• Communicates hotel rates and information, and uses upselling techniques.
• Maintains knowledge of in-house events to answer guest questions confidently.
• Operates PBX to handle calls, wake-up services, and paging.
• Controls cash transactions per hotel policy and keeps a personal bank balanced.
• Maintains a friendly, cheerful demeanor at all times.

Skills

Cash handling

Customer service

English fluency

Attention to detail

Multitasking

Education

High School diploma or equivalent

Job description

Sage Hospitality is seeking a front desk associate to greet guests, handle reservations, and provide accurate information and courteous service. You will manage check-ins/outs, process payments, and respond to inquiries with a professional demeanor in a fast-paced hotel environment.

Strong English communication, cash handling experience, and the ability to multitask are essential to ensure guest satisfaction and smooth operations at the front desk.