Guest Experience Specialist - Front Desk

Phoenix American Hospitality; Baton Rouge (LA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Hotel Stay Perks

Education Reimbursement

Disability Insurance

Job summary

Phoenix American Hospitality is seeking a Guest Services Associate to manage front desk duties at our Baton Rouge, LA property. You will check guests in and out, handle reservations, and ensure a smooth, welcoming experience for all visitors.

Responsibilities include processing payments per hotel requirements, delivering information about services and amenities, and coordinating special guest requests while maintaining a professional, hospitable demeanor at a fast-paced front desk.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required, preferably in a hotel or related field.
• Ability to multitask, remain detail-oriented, and stay service-centric in a fast-paced position with constant guest interaction.
• Ability to evaluate and select among alternative courses of action quickly and accurately, and to work well in stressful, high-pressure situations.
• Ability to communicate information and ideas clearly, and to effectively listen to and understand the concerns and issues raised by co-workers and guests.

Responsibilities

• Check guests in and out and make reservations and confirmations.
• Process all payments according to established hotel requirements, including cash and credit card handling procedures.
• Provide information to guest and visitor inquiries; coordinate all guest requests for special arrangement of services, and courteously inform guests of hotel services, features, and room amenities.
• Assist with guest issues with professionalism, maintaining a hospitable attitude.

Skills

Customer service

Multitasking

Communication

Stress management

Education

High school diploma or equivalent

Tools

PMS

Job description

Phoenix American Hospitality is seeking a Guest Services Associate to manage front desk duties at our Baton Rouge, LA property. You will check guests in and out, handle reservations, and ensure a smooth, welcoming experience for all visitors.

Responsibilities include processing payments per hotel requirements, delivering information about services and amenities, and coordinating special guest requests while maintaining a professional, hospitable demeanor at a fast-paced front desk.