Guest Services Front Desk Specialist

Extended-Stay-Hotel; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

ESA Management, LLC is seeking a friendly Guest Services Representative in Atlanta, GA to welcome guests, handle check-ins/outs, and answer phones.

You will process reservations, collect payments, and maintain front desk paperwork while upholding safety and cleanliness standards. This role requires English proficiency and basic math skills, with a strong focus on delivering an exceptional guest experience.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience acceptable.
• Equal Opportunity Employer statement and commitment to fair employment practices.

Responsibilities

• Assist guests with check-in/check-out and respond to requests with courtesy.
• Handle reservations, payments, and departures per company procedures.
• Maintain front desk area and assist with breakfast setup and general cleanliness.

Skills

English proficiency

PMS software

Cash handling

Guest service mindset

Education

High school diploma or GED

Tools

Property management system (PMS)

Job description

ESA Management, LLC is seeking a friendly Guest Services Representative in Atlanta, GA to welcome guests, handle check-ins/outs, and answer phones.

You will process reservations, collect payments, and maintain front desk paperwork while upholding safety and cleanliness standards. This role requires English proficiency and basic math skills, with a strong focus on delivering an exceptional guest experience.