Guest Services & Front Desk Manager

Navy Exchange; Mayport (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Talentify is seeking a Front Desk Supervisor to oversee daily operations of the front desk reservations and group office for NHG properties. The role ensures efficient cashiering, room assignments, occupancy optimization, and staff scheduling across daily, weekly, and monthly horizons.

Responsibilities include training and supervising front desk staff, enforcing procedures, handling guest inquiries, resolving complaints, and coordinating with housekeeping to prepare rooms.

Qualifications

• 1 year of experience in administrative/professional work with knowledge of business practices and the ability to deal with others.
• Ability to communicate effectively in English, both oral and written.
• Experience in front desk operations and guest services.

Responsibilities

• Manage front desk operations and reservations, cashiering reservations and room assignments to maximize occupancy.
• Plan and schedule daily/weekly/monthly/quarterly work for front desk staff and adjust staffing as needed.
• Hire, evaluate, counsel staff, complete performance reviews, approve leave, and recommend awards.

Skills

Front desk operations

Cash handling

Customer service

Communication skills

Staff supervision

PMS knowledge

Inventory management

Education

Hotel/Lodging Hospitality School

Tools

Property Management System (PMS)

CORE inventory management system

Job description

Talentify is seeking a Front Desk Supervisor to oversee daily operations of the front desk reservations and group office for NHG properties. The role ensures efficient cashiering, room assignments, occupancy optimization, and staff scheduling across daily, weekly, and monthly horizons.

Responsibilities include training and supervising front desk staff, enforcing procedures, handling guest inquiries, resolving complaints, and coordinating with housekeeping to prepare rooms.