Guest Experience Front Desk Manager

Guru Hospitality; Vancouver (WA); On-site; USD 42,000 - 58,000; Full time

Job summary

Guru Hospitality in the United States is seeking a highly organized Front Desk Manager to oversee hotel front desk operations, guest check-ins/outs, room assignments, and reservations. This role emphasizes guest satisfaction, staff leadership, and maintaining high service standards across shifts.

The ideal candidate will have strong leadership, exceptional communication, and the ability to handle guest inquiries, resolve issues promptly, and coordinate with housekeeping, F&B, and sales to

Qualifications

• Supervisory or management experience in a hotel or hospitality setting.
• Strong ability to lead, mentor, and develop a high-performing front desk team.
• Excellent decision-making and conflict resolution skills.
• Outstanding verbal and written communication skills for guest interactions and team collaboration.
• Proficiency in Microsoft Office and Opera property management systems.

Responsibilities

• Oversee daily front desk operations, including guest check-ins/check-outs, room assignments, and reservations.
• Ensure a seamless guest experience by addressing inquiries, handling complaints, and resolving issues promptly.
• Maintain a welcoming and professional atmosphere at the front desk, promoting excellent customer service.
• Communicate important guest details (e.g., VIPs, special requests) to relevant departments to ensure a personalized experience.
• Supervise, train, and mentor front desk staff to uphold the highest service standards.
• Develop and implement policies, procedures, and best practices for the front desk team.
• Schedule and assign work to ensure optimal coverage and efficiency.
• Conduct regular performance evaluations and provide coaching for staff development.
• Work closely with housekeeping, food and beverage, and sales teams to ensure smooth operations.
• Monitor front desk financial transactions, including cash handling, credit card processing, and deposits.
• Implement reservation and pricing strategies to maximize hotel occupancy and revenue.
• Ensure compliance with all health, safety, and service regulations.
• Regularly inspect the front desk area, public spaces, and guest rooms for cleanliness and adherence to hotel standards.
• Analyze guest feedback and implement improvements to enhance the overall guest experience.
• Serve as the Manager on Duty when required, handling any operational or guest-related concerns.

Skills

Supervisory experience

Leadership

Problem-solving

Communication

Tools

Opera PMS

Microsoft Office

Job description

Guru Hospitality in the United States is seeking a highly organized Front Desk Manager to oversee hotel front desk operations, guest check-ins/outs, room assignments, and reservations. This role emphasizes guest satisfaction, staff leadership, and maintaining high service standards across shifts.

The ideal candidate will have strong leadership, exceptional communication, and the ability to handle guest inquiries, resolve issues promptly, and coordinate with housekeeping, F&B, and sales to