Front Desk Supervisor — Growth Path & Flexible Schedule

HVMG - Hospitality Ventures Management Group; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PayActive wage access

PTO and Paid Holidays

Healthcare benefits (medical, dental,

401(k) with 4% match

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring seamless check-in and check-out and delivering exceptional guest service.

You will train and guide front desk staff, supervise agents, manage reservations, address guest concerns, and report to the Front Office Manager, with clear opportunities for advancement within our nationwide portfolio.

Qualifications

• Hotel experience is a plus.
• A combination of education and experience.
• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.

Responsibilities

• Welcome guests and ensure a seamless check-in/check-out experience.
• Supervise front desk agents and manage reservations.
• Address guest concerns and maintain guest satisfaction.
• Report to the Front Office Manager and support career growth within the hotel group.

Skills

English proficiency

Customer service

Supervision

Front desk operations

Education

High school diploma or equivalent

Hospitality experience preferred

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring seamless check-in and check-out and delivering exceptional guest service.

You will train and guide front desk staff, supervise agents, manage reservations, address guest concerns, and report to the Front Office Manager, with clear opportunities for advancement within our nationwide portfolio.