Guest Experience Front Desk Manager

Guru Hospitality; Fayetteville (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Guru Hospitality is hiring a Front Desk Manager to oversee daily front desk operations, guest services, and a high-performing team. You will coordinate reservations, check-ins/check-outs, and VIP handling while collaborating with housekeeping, F&B, and sales for seamless hotel operations.

The role requires strong leadership, problem-solving, and communication skills, with proficiency in MS Office and Opera PMS. A valid driver's license and flexibility to work varied shifts are expected.

Qualifications

• Supervisory or management experience in a hotel or hospitality setting required.
• Strong ability to lead, mentor, and develop a high-performing front desk team.
• Excellent decision-making and conflict resolution skills.
• Outstanding verbal and written communication skills for guest interactions and team collaboration.
• Proficiency in Microsoft Office and Opera property management systems.
• Physical ability to stand, bend, lift up to 50 pounds, and move around the facility.
• Availability to work mornings, evenings, weekends and holidays; overnight shift coverage may be required.
• A valid driver’s license is required.

Responsibilities

• Oversee daily front desk operations including check-ins/check-outs, room assignments, and reservations.
• Address inquiries, handle complaints, and resolve issues promptly to ensure seamless guest experiences.
• Maintain a welcoming, professional atmosphere and promote excellent customer service.
• Communicate important guest details (VIPs, special requests) to relevant departments.
• Supervise, train, and mentor front desk staff; develop and implement policies and best practices.
• Schedule and assign work to ensure optimal coverage and efficiency; conduct performance evaluations.
• Work with housekeeping, F&B, and sales to ensure smooth operations and revenue goals.
• Monitor financial transactions including cash handling and deposits; support revenue strategies.
• Ensure compliance with health, safety, and service regulations; inspect front desk areas and public spaces.
• Serve as Manager on Duty when required to address operational or guest-related concerns.

Skills

Leadership

Communication

Problem-solving

Staff development

Tools

Opera PMS

MS Office

Job description

Guru Hospitality is hiring a Front Desk Manager to oversee daily front desk operations, guest services, and a high-performing team. You will coordinate reservations, check-ins/check-outs, and VIP handling while collaborating with housekeeping, F&B, and sales for seamless hotel operations.

The role requires strong leadership, problem-solving, and communication skills, with proficiency in MS Office and Opera PMS. A valid driver's license and flexibility to work varied shifts are expected.