Guest Services Leader — Front Desk Operations

HHM Hospitality; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

HHM Hotels is seeking a Front Desk Manager to lead daily front desk operations, ensuring guest satisfaction and adherence to brand standards. You will supervise staff, assist with check-in/out, and manage guest requests while maintaining hospitality excellence.

The role requires 1–3 years at the front desk with an Associate’s or Bachelor’s degree preferred. Strong communication and leadership are essential, with occasional weekend shifts and holiday coverage as needed.

Qualifications

• 1-3 years hospitality experience, including front desk operations.
• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Interview, select, train, and coach front desk staff to brand standards.
• Oversee all front office operations in the absence of the AGM.
• Assist guests with check-in/out and billing, handle requests and issues.
• Resolve guest complaints with thorough issue research and effective solutions.
• Monitor guest satisfaction and drive improvements across the department.

Skills

Customer service

Team leadership

Staff coaching

Communication

Education

Associate’s degree

Bachelor’s degree

Job description

HHM Hotels is seeking a Front Desk Manager to lead daily front desk operations, ensuring guest satisfaction and adherence to brand standards. You will supervise staff, assist with check-in/out, and manage guest requests while maintaining hospitality excellence.

The role requires 1–3 years at the front desk with an Associate’s or Bachelor’s degree preferred. Strong communication and leadership are essential, with occasional weekend shifts and holiday coverage as needed.