Front Desk Supervisor – Guest Experience Leader

HVMG; Hilliard (OH); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Career growth

Flexible scheduling

PayActive access

PTO & Holidays

Healthcare benefits

401(k) match

Discounts

Résumé du poste

HVMG is seeking a Front Office Supervisor to support the daily operations at our hotel, ensuring exceptional service and smooth check-in/check-out experiences. You will assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage.

Your role is key to maintaining a welcoming and efficient front office environment, with growth opportunities across our nationwide portfolio and a comprehensive benefits package.

Qualifications

• Hotel experience is a plus.
• A combination of education and experience.

Responsabilités

• Welcome guests and ensure seamless check-in/check-out.
• Supervise front desk agents and manage reservations.
• Address guest concerns and assist with scheduling.
• Report to Front Office Manager.

Connaissances

Customer service

Team supervision

Communication

Hospitality

Formation

High school diploma or equivalent

Description du poste

HVMG is seeking a Front Office Supervisor to support the daily operations at our hotel, ensuring exceptional service and smooth check-in/check-out experiences. You will assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage.

Your role is key to maintaining a welcoming and efficient front office environment, with growth opportunities across our nationwide portfolio and a comprehensive benefits package.