Front Desk Supervisor: Guest Experience Leader

HM alpha Hotels & Resorts; Nashville (TN); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Employee hotel discounts

Free parking

HSA health benefits

Disability & life insurance

401(k) with match

Employee Assistance Program

Résumé du poste

HM Alpha Hotels & Resorts in Nashville, TN, seeks a Front Office Supervisor to oversee daily front desk operations and support the Front Office Manager. You will lead a team handling check-ins, reservations, and guest inquiries with professionalism.

This role emphasizes service excellence, training, and collaboration across departments. The ideal candidate has 2+ years in front desk roles, supervisory experience, and strong knowledge of PMS and reservation systems.

Qualifications

• Minimum 2 years of front desk operations experience in hospitality.
• Previous supervisory or leadership experience preferred.
• Familiarity with hotel PMS and reservation platforms; proven customer service.
• Ability to manage guest relations and staffing needs effectively.

Responsabilités

• Supervise and mentor front desk staff to deliver service excellence.
• Coordinate with housekeeping, concierge and departments for smooth stays.
• Handle guest concerns and resolve issues promptly and professionally.
• Assist in training new employees and fostering teamwork.
• Assist in arranging special amenities for guests and in-room decor for celebrations.
• Monitor front office operations, shifts, cash handling, and billing accuracy.
• Assist with PBX phones and room reservations.
• Support bell services and baggage storage; help implement new processes.

Connaissances

Leadership

Customer service

Communication

Organizational skills

Problem solving

Formation

Associate or Bachelor’s in Hospitality Management or related field

High school diploma or equivalent

Outils

PMS (Property Management System)

Reservation platforms

Description du poste

HM Alpha Hotels & Resorts in Nashville, TN, seeks a Front Office Supervisor to oversee daily front desk operations and support the Front Office Manager. You will lead a team handling check-ins, reservations, and guest inquiries with professionalism.

This role emphasizes service excellence, training, and collaboration across departments. The ideal candidate has 2+ years in front desk roles, supervisory experience, and strong knowledge of PMS and reservation systems.