Guest Services & Front Desk Coordinator (Weekend Shifts)

Associa; Indio (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Wellness programs

Job summary

Associa is seeking a Guest Service Admin to join our team at our Indio, California location. The role focuses on directing all incoming calls and walk-in guests in a friendly, welcoming manner, while supporting homeowners, board members, and vendors under minimal supervision.

The position requires a professional, service-oriented individual with strong communication and multi-tasking abilities. Full-time employment with competitive benefits is offered.

Qualifications

• Professional communication skills are essential for phone and in-person interactions.
• Strong customer service experience is required to handle homeowners, board members, and guests.
• Proficiency with MS Office (Word, Excel, Outlook) is expected.

Responsibilities

• Greet and direct all guests in a professional and friendly manner.
• Direct all incoming calls and respond to walk-in clients.
• Maintain lobby area in a neat and presentable condition at all times.
• Handle reservations, check-in/check-out, and resort tours.
• Assist with special administrative projects and correspondences.
• Screen and distribute messages via email and phone systems.
• Process and track payments and cash handling.
• Input and retrieve information from the reservation system.

Skills

Professional communication

Customer service

MS Office proficiency

Confidentiality

Education

High School Diploma or GED

Tools

Reservation system

Job description

Associa is seeking a Guest Service Admin to join our team at our Indio, California location. The role focuses on directing all incoming calls and walk-in guests in a friendly, welcoming manner, while supporting homeowners, board members, and vendors under minimal supervision.

The position requires a professional, service-oriented individual with strong communication and multi-tasking abilities. Full-time employment with competitive benefits is offered.