Customer Support Specialist - Bilingual

associacareers; Rancho Mirage (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Associa is seeking a Customer Service Associate to assist customers with inquiries and troubles, primarily via phone or email, and occasionally in person at the Rancho Mirage location. The role emphasizes a service-oriented, friendly, and personable attitude, with a strong focus on professional communication and problem-solving.

Full-time on-site position offering benefits including medical, dental, and vision, 401k, disability insurance, and wellness initiatives.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.

Responsibilities

• Coordinate with customers to resolve billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues and provide troubleshooting and support.
• Assess customer needs and translate into solutions.
• Knowledge of general office equipment (copier, fax, phone systems).
• Professional communication skills (phone, written, verbal).
• Bilingual English/Spanish is a plus.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High School diploma or GED

Associates Degree preferred

Job description

Associa is seeking a Customer Service Associate to assist customers with inquiries and troubles, primarily via phone or email, and occasionally in person at the Rancho Mirage location. The role emphasizes a service-oriented, friendly, and personable attitude, with a strong focus on professional communication and problem-solving.

Full-time on-site position offering benefits including medical, dental, and vision, 401k, disability insurance, and wellness initiatives.