Guest Service Admin

Associa; Indio (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Wellness programs

Job summary

Associa is seeking a Guest Service Admin to join our team at our Indio, California location. The role focuses on directing all incoming calls and walk-in guests in a friendly, welcoming manner, while supporting homeowners, board members, and vendors under minimal supervision.

The position requires a professional, service-oriented individual with strong communication and multi-tasking abilities. Full-time employment with competitive benefits is offered.

Qualifications

• Professional communication skills are essential for phone and in-person interactions.
• Strong customer service experience is required to handle homeowners, board members, and guests.
• Proficiency with MS Office (Word, Excel, Outlook) is expected.

Responsibilities

• Greet and direct all guests in a professional and friendly manner.
• Direct all incoming calls and respond to walk-in clients.
• Maintain lobby area in a neat and presentable condition at all times.
• Handle reservations, check-in/check-out, and resort tours.
• Assist with special administrative projects and correspondences.
• Screen and distribute messages via email and phone systems.
• Process and track payments and cash handling.
• Input and retrieve information from the reservation system.

Skills

Professional communication

Customer service

MS Office proficiency

Confidentiality

Education

High School Diploma or GED

Tools

Reservation system

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associais currentlylooking for a Guest Service Admin to join our team.The Guest Service Admin position requires an individual that is well-spoken, customerservice-oriented, and can multi-task at a quick pace. The primary duties for the position is to direct all incoming calls and walk-in clients in a friendlyand welcoming manner. Under minimal supervision, work may involve contact withhomeowners and board members, as well as outside vendors.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have beendesignatedGreat Place to Work for ten consecutiveyearsand many of our locations are awarded as Best and Brightest.

Employment Type: Full Time

Compensation: $25.00 depending on experience

Location: 80394 Ave 48 Indio CA 92201

Duties and Responsibilities

• Work Weekends is a must.
• Ability to work independently.
• Must have a positive outgoing personality and maintain a high levelappearance and hygiene.
• Professionally greet and direct all guests
• Professionally receive and respond to incoming calls from homeowners, Boardmembers and rental guests. Follow through on various requests.
• Assist with special administrative projects
• Screen incoming general messages within email and phone mail systems anddistribute accordingly.
• Ensure that lobby area is kept neat and clean at all times.
• Resort Tours
• Book reservation’s and complete the registration process by inputting andretrieving accurate information from the reservation system.
• Ensure guests receive a courteous and efficient check-in/check-out experience.
• Set up welcome rental packets for our guests.
• Lot inspections making sure lot was left okay before/after rental guestchecked-in/checked-out.
• Verify and imprint credit cards for authorization using proper electronicacceptance method and cash handling.
• Keep track of Wi‑Fi Jetpack rentals
• Cash handling, Credit Card transactions along with proper record keeping.
• Processes and distributes incoming and outgoing mail for theHomeowners/Rental Guests.
• Product merchandising and sales.
• Set up work orders accordingly for different departments.

Requirements

• High School Diploma or GED Required
• 2 years of Customer Service Experience
• Front Desk and reservation system knowledge

Knowledge And Skills

• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at aproficient level.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Confidentiality and discretion in the performance of all duties andresponsibilities.Self-motivated, proactive, detail oriented and a team player.
• Proficient in the English Language written and verbal.
• Bilingual is a plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.