Resident Services & Front Desk Specialist

Associa; Miami (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Associa is hiring a Front Desk Agent to greet residents and guests, verify access, and act as the gatekeeper for the property. You will coordinate deliveries, monitor security, and ensure a safe, welcoming environment while handling inquiries with professionalism.

The role requires strong customer service, English fluency, and ability to work with minimal supervision. Proficiency in a property management system is preferred, with a focus on resident satisfaction and confidentiality.

Qualifications

• High school graduate or equivalent.
• Fluency in English spoken and written.
• Experience in customer service or hospitality front desk preferred.
• Ability to input and access information in property management systems.

Responsibilities

• Greet vendors, residents and guests and provide access as needed.
• Coordinate package and delivery management.
• Monitor security cameras and exterior doors for safety.
• Maintain a clean, professional front desk and assist residents with requests.
• Assist with crisis situations and emergencies per procedures.

Skills

Customer Service

Attention to detail

English fluency

Communication

Education

High School Diploma

Hospitality Training

Tools

Property Management System

Point of Sale

Job description

Associa is hiring a Front Desk Agent to greet residents and guests, verify access, and act as the gatekeeper for the property. You will coordinate deliveries, monitor security, and ensure a safe, welcoming environment while handling inquiries with professionalism.

The role requires strong customer service, English fluency, and ability to work with minimal supervision. Proficiency in a property management system is preferred, with a focus on resident satisfaction and confidentiality.