Guest Services Front Desk Associate

K&R Staffing HR Consulting LLC; Mobile (AL); On-site; USD 24,000 - 32,000; Full time

Job summary

K&R Staffing HR Consulting LLC seeks a Front Desk Associate to join a small hotel team in Mobile, AL. The role focuses on delivering excellent guest service, handling reservations, check-ins/outs, payments, and daily front desk operations.

The ideal candidate is organized, customer-focused, and comfortable interacting with guests in a fast-paced environment. Strong communication and basic computer skills are essential for success.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to learn hotel reservation and property management systems.
• Reliable, punctual, and able to work weekends/holidays.

Responsibilities

• Greet guests in a friendly, professional manner.
• Check guests in and out and manage reservations.
• Answer phone calls and assist guest questions.
• Process payments accurately and maintain records.
• Provide room keys and information about amenities.
• Coordinate with housekeeping and maintenance as needed.
• Complete shift reports and keep lobby area presentable.

Skills

Customer service

Communication

Data entry

Phone etiquette

Tools

Property Management System (PMS)

Reservation system

Job description

K&R Staffing HR Consulting LLC seeks a Front Desk Associate to join a small hotel team in Mobile, AL. The role focuses on delivering excellent guest service, handling reservations, check-ins/outs, payments, and daily front desk operations.

The ideal candidate is organized, customer-focused, and comfortable interacting with guests in a fast-paced environment. Strong communication and basic computer skills are essential for success.