Guest Experience Specialist - Growth & Benefits

Homewood Suites by Hilton Mobile, AL; Mobile (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a Front Desk Associate for a on-site role in Mobile, AL. The position requires welcoming guests, handling check-in/out, and ensuring smooth operations with attention to hotel procedures and guest satisfaction.

You will assist guests with information, promotions, and amenities, while maintaining accuracy in cash handling and bookings. Shift flexibility including evenings and weekends is expected.

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Knowledge of the hotel layout, amenities and procedures.
• Knowledge of local geographic area and community events/attractions.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine rooms available for the day.
• Review credit limit exception report and obtain additional approvals if necessary.
• Check expected departures for today and clear checkouts or extend stays after checkout time.
• Update housekeeping room status when received from housekeeping.
• Balance daily activity reports at end of shift.
• Explain hotel promotions to guests and hand out items on request.
• Mention hotel amenities to guests during conversations.
• Respond promptly to guest inquiries or complaints and offer alternatives when needed.
• Demonstrate hospitality and commitment to guest service.
• Document any guest accidents with the appropriate form.
• Be flexible to work various shifts including evenings, weekends, and holidays.

Skills

Customer service

Attention to detail

Cash handling

Communication skills

Education

High School diploma or GED

Job description

Kana Hotel Group is seeking a Front Desk Associate for a on-site role in Mobile, AL. The position requires welcoming guests, handling check-in/out, and ensuring smooth operations with attention to hotel procedures and guest satisfaction.

You will assist guests with information, promotions, and amenities, while maintaining accuracy in cash handling and bookings. Shift flexibility including evenings and weekends is expected.