Guest Services Specialist – Hotel Front Desk & Concierge

Kaizen Lab Inc.; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Kaizen Lab Inc. is seeking a Guest Service Agent in Birmingham, Alabama. The ideal candidate must possess strong customer service skills, handle guest check-ins and check-outs, and work a flexible schedule including weekends and holidays.

Responsibilities include providing hotel information, assisting guests with requests, and coordinating with housekeeping. At least 1 year of customer service experience is preferred, along with proficiency in Microsoft Office.

Qualifications

• 1+ year experience in customer service or related field.
• Ability to work flexible hours including evenings and weekends.
• Excellent written and oral communication skills.

Responsibilities

• Ensure efficient check-in and check-out of guests.
• Handle guest requests and provide hotel information.
• Assist in coordinating maintenance and housekeeping services.

Skills

Customer service skills

Communication skills

Flexibility

Emotional intelligence

Multitasking

Education

High school diploma or G.E.D.

Tools

Microsoft Word

Excel

PowerPoint

Job description

Kaizen Lab Inc. is seeking a Guest Service Agent in Birmingham, Alabama. The ideal candidate must possess strong customer service skills, handle guest check-ins and check-outs, and work a flexible schedule including weekends and holidays.

Responsibilities include providing hotel information, assisting guests with requests, and coordinating with housekeeping. At least 1 year of customer service experience is preferred, along with proficiency in Microsoft Office.