Front Desk Pro: Guest Experience & Reservations

Springhill Suites Mobile West; Mobile (AL); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and 

Opportunities for advancement within  

Professional development opportunities

Positive and supportive work环境

Job summary

Springhill Suites Mobile West is seeking a friendly Front Desk Agent to join our hotel team in Mobile, AL. You will manage reservations, check guests in and out, handle payments, and assist with guest requests to ensure a seamless stay.

This role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced environment. Evening, weekend, and holiday availability is required.

Qualifications

• Previous experience as a front desk agent or in a customer service role.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Microsoft Office

Reservation systems

Tools

Reservation management systems

Microsoft Office

Job description

Springhill Suites Mobile West is seeking a friendly Front Desk Agent to join our hotel team in Mobile, AL. You will manage reservations, check guests in and out, handle payments, and assist with guest requests to ensure a seamless stay.

This role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced environment. Evening, weekend, and holiday availability is required.