Front Desk Supervisor: Lead Guest Experience (Flexible Shifts)

A&R Group; Mobile (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee discounts for travel

Monthly recognition events

Shift flexibility

Job summary

A&R Group in Mobile, AL is seeking a Front Desk Supervisor to lead our lobby team and deliver warm, memorable guest experiences. You will supervise front desk operations, coach staff, and ensure flawless check-ins/check-outs while maintaining a welcoming atmosphere.

We value leadership, reliability, and a guest-first mindset. The role requires flexibility across shifts, weekends, and holidays, with opportunities for growth within our hospitality team.

Qualifications

• Minimum 1–2 years of front desk or guest service experience, hospitality background a plus.
• Leadership ability to guide and support a team across shifts.
• Ability to learn and operate hotel software systems.

Responsibilities

• Lead front desk team, coach and support each shift.
• Greet guests warmly and manage check-ins/check-outs.
• Handle reservations and guest inquiries with professionalism.
• Assist during busy periods to maintain service levels.
• Resolve guest concerns with empathy and urgency.
• Ensure front desk area remains clean, organized and welcoming.
• Collaborate with housekeeping and maintenance to smooth guest experiences.
• Maintain accurate records and facilitate smooth shift handoffs.

Skills

Front desk experience

Leadership skills

Hotel software systems

Tools

Hotel software systems

Job description

A&R Group in Mobile, AL is seeking a Front Desk Supervisor to lead our lobby team and deliver warm, memorable guest experiences. You will supervise front desk operations, coach staff, and ensure flawless check-ins/check-outs while maintaining a welcoming atmosphere.

We value leadership, reliability, and a guest-first mindset. The role requires flexibility across shifts, weekends, and holidays, with opportunities for growth within our hospitality team.