Front Desk Experience Specialist

Battle House Hotel & Spa; Mobile (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Battle House Hotel and Spa in Mobile, AL is seeking a Front Desk Clerk to ensure smooth guest arrivals and departures while upholding Marriott standards. This role verifies room blocks, handles pre-registration and pre-assignment, and assigns rooms based on location, rate, and loyalty status.

You will respond to guest inquiries, provide local recommendations, manage future and same-day reservations, and assist with safe deposit boxes and guest accounts.

Qualifications

• High School diploma or GED is required.

Responsibilities

• Greet guests warmly and manage welcome procedure.
• Assign rooms based on location, rate, and loyalty status.
• Issue room keys and coordinate with bell staff.
• Answer questions about hotel services and local amenities.
• Inform guests about events and local attractions.
• Handle future and same-day reservations; assist walk-ins.
• Check guests in and out efficiently and professionally.
• Assist with safe deposit boxes and protect guest belongings.
• Post and adjust charges to guest accounts.
• Explain payment options and conduct cash handling.
• Maintain Front Desk reports and cash procedures.
• Follow Marriott policies for discounts and vouchers.

Skills

Guest service

Communication

Problem solving

Teamwork

Education

High School diploma or GED

Job description

Battle House Hotel and Spa in Mobile, AL is seeking a Front Desk Clerk to ensure smooth guest arrivals and departures while upholding Marriott standards. This role verifies room blocks, handles pre-registration and pre-assignment, and assigns rooms based on location, rate, and loyalty status.

You will respond to guest inquiries, provide local recommendations, manage future and same-day reservations, and assist with safe deposit boxes and guest accounts.