Guest Services Front Desk Associate

Guest Services, Inc.; Mobile (AL); On-site; USD 16,000 - 23,000; Full time

Job summary

Guest Services, Inc. in Mobile, AL, seeks a Front Desk Agent to handle check-ins and check-outs, reservations, and switchboard duties. You will deliver friendly, efficient service and support guests and vendors with a welcoming attitude.

Responsibilities include managing phone activity, signing in visitors, quoting room rates, coordinating with Housekeeping, and ensuring accurate charges and balance at shift end. Strong communication and multitasking are essential.

Qualifications

• High school diploma preferred.
• Cash handling and typing skills required.
• Ability to provide friendly, accurate information to guests.
• Experience with reservations and front desk duties is a plus.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity and provide general knowledge to callers.
• Register and assign rooms to guests.
• Provide quotes for room rates and upsell the guest when possible.
• Coordinate Front Desk and Housekeeping departments.
• Verify charges and credits on guest folios and collect payments.
• Balance cash at the start and end of the shift.
• Respond to guest inquiries and resolve complaints.
• Maintain awareness of safety issues and report them.

Skills

Typing

Cash register

Customer service

Interpersonal skills

Multi-tasking

Reservations coordination

English proficiency

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. in Mobile, AL, seeks a Front Desk Agent to handle check-ins and check-outs, reservations, and switchboard duties. You will deliver friendly, efficient service and support guests and vendors with a welcoming attitude.

Responsibilities include managing phone activity, signing in visitors, quoting room rates, coordinating with Housekeeping, and ensuring accurate charges and balance at shift end. Strong communication and multitasking are essential.