Guest Experience Associate

Kana Hotel Group; Mobile (AL); In loco; USD 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Descrizione del lavoro

Kana Hotel Group in Mobile, AL is seeking a friendly Front Desk Agent to greet guests, perform check-in and check-out, and provide courteous service throughout the stay.

You will handle cash and card transactions, balance daily activity, and communicate hotel amenities to guests. The role requires flexible shifts including evenings, weekends, and holidays, with opportunities to grow within the company.

Competenze

• High school diploma or GED completed.
• At least 1 year hospitality experience.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Knowledge of local area and amenities.

Mansioni

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine rooms available for the day.
• Review credit limit exception report and obtain additional approval if necessary.
• Check expected departures for today and handle checkouts or extend stays after checkout time.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at end of shift.
• Explain hotel promotions to guests and provide materials on request.
• Mention hotel amenities to guests during conversations.
• Respond promptly to guest inquiries or complaints; offer alternatives when needed.
• Demonstrate commitment to guest service by being hospitable and accommodating.
• Document guest accidents with the accident report form.

Conoscenze

Guest service

Cash handling

Communication

Attention to detail

Formazione

High School diploma or GED

One year hospitality experience

Descrizione del lavoro

Kana Hotel Group in Mobile, AL is seeking a friendly Front Desk Agent to greet guests, perform check-in and check-out, and provide courteous service throughout the stay.

You will handle cash and card transactions, balance daily activity, and communicate hotel amenities to guests. The role requires flexible shifts including evenings, weekends, and holidays, with opportunities to grow within the company.